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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

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Why Medallia

Stay engaged so customers stay with you. Medallia provides the Customer Experience platform that drives loyalty and growth in a changing world.

Discover the customer experience and employee experience platforms that allow you to meet the ever changing expectations in live time.

People Covering Customer Experience

Phil Britt

Phil Britt

Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other...

Scott Clark

Scott Clark

Based in Columbus, Ohio, Scott has been involved with the IT industry since Al Gore invented it, first working as webmaster for his btcc交易平台_btcc官网hometown's first ISP, then moving on to...

Stephanie Vaughn

Stephanie Vaughn

Stephanie is a freelance writer and communications professional, holding a Bachelor’s degree from DePaul University. Her background includes over a decade of work experience across the spectrum of media relations,

Shreesha Ramdas

Shreesha Ramdas

Shreesha Ramdas is SVP and GM at Medallia. Previously he was CEO and Co-founder of Strikedeck. Prior to Strikedeck, Shreesha was GM of the Marketing Cloud at CallidusCloud, Co-founder at...

Jason VandeBoom

Jason VandeBoom

Jason VandeBoom is the Founder and CEO of ActiveCampaign. Founded in 2003, ActiveCampaign accelerates every company’s growth with the only automation platform designed for ideal customer experiences. Today, ActiveCampaign is the market...

Justin Racine

Justin Racine

Justin Racine serves as Senior Commerce Consultant at Perficient, a global digital consulting firm serving enterprise clients throughout North America. At Perficient, Justin helps clients achieve their business goals through...

Dom Nicastro

Dom Nicastro

Dom Nicastro is a Boston-based senior reporter at Simpler Media Group, publisher of CMSWire and Reworked....

Brice Dunwoodie

Brice Dunwoodie

Brice is the founder of Simpler Media Group, Inc., the organization behind the CMSWire and Reworked publications, and the creator of the DX Summit and Digital Workplace Experience conferences. Having started...

Russell Haswell

Russell Haswell

Russell Haswell is Vice President of Vertical Markets for Medallia and is passionate about scalable, cutting-edge technology enabling better experiences. He has built and managed business operations for major corporations,...